The New Gold Standard

The New Gold Standard

5 Leadership Principles for Creating A Legendary Customer Experience Courtesy of the Ritz-Carlton

Audiobook CD - 2014
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Takes listeners on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Joseph A. Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help create and embed superior customer-service principles, processes, and practices.
Publisher: Grand Haven, MI :, Brilliance Audio, Inc.,, 2014
ISBN: 9781480595828
Branch Call Number: 658.4092 MIC
Characteristics: 7 compact discs (8.25 hr.) : digital ; 12 cm
Additional Contributors: Parks, Tom 1965-


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